Privacy and Data Policy
This policy applies to the websites and services of Spacely.
Data Control and Contact
As a European company, we are subject to the General Data Protection Regulations (GDPR).
Changes and Revisions
Cookies and Trackers
- Managing Logins and Authentication: Cookies are an essential part of some of our processes. They are saved to your computer as part of session verification. We do not use these cookies for marketing or other information gathering but if you disable them you may find some of our websites features do not work.
You can read more about cookies and trackers, your privacy, and how to block / delete cookies by visiting your web-browser software’s documentation, for example here is documentation for Mozilla Firefox.
By clicking accept on our cookie notice and subsequently using our website, you accept these cookies, but you can contact us at any time for assistance if you change your mind.
When you sign up for our services, we give you the option to opt-in to marketing communications so that, from time to time, we can send you information about products and services you might be interested in. If you have opted-in to additional marketing communication and you would like to opt-out, you may click unsubscribe in emails we send you or email us.
Information required for your services
We must gather personal information about you for billing and service delivery. This information is not used for marketing purposes and may include name, address, contact details, IP Address (for fraud prevention) and other information you choose to give us. We store this information for at least as long as you are our customer, and we may store this information for longer in line with whatever legal requirements arise, such as business record keeping. We do not want to keep your data longer than required, and so we will delete it as soon as possible.
If, after we provide services, you would like us to remove this data we will need to make an assessment on a case-by-case basis in line with legal requirements.
We may transmit your data to third parties in cases when:
- – You buy a service from us, for example domain names require personal information to be transmitted to the domain registry.
- – You buy another service through us, for example third party software.
- – We respond to legal orders or subpoenas.
- – We find that you are breaching our terms of service or contract in such a way as to affect our insurance obligations, or we need to report a crime.
- – You have opened a support request with us and, in helping you resolve the issue, we need to tell a third party about you. For example, setting up a content delivery network (CDN), or dealing with a hosting problem.
We have an SSL everywhere policy meaning all data entered our website, including personal and payment information, is protected by encryption. We use firewalls, access control, service separation, encryption and strong passwords to help keep security robust, amongst other measures.
Payments are normally processed by third parties: Stripe and PayPal. In practice what this means is that we do not hold your payment details at all because we used tokenised gateways. Your payment details are securely transmitted to third party providers who specialise in payments. We believe this is one of the best ways to protect your data.