Privacy and Data Policy

Scope

This policy applies to the websites and services of Spacely.

It covers our website and what we do with information we gather when you visit our website but, if we’ve given you a separate agreement containing a different privacy policy, the data policy of the separate agreement will override this policy.

This privacy policy explains how we use any personal data you give us, and how we might use trackers, cookies or other services. It also explains how we treat your data on our equipment.

Data Control and Contact

We take your privacy very seriously. If you have any questions about this privacy policy, would like to make any requests or remove your data, email [email protected] with the words DATA REQUEST in your subject line. We will endeavour to respond within one week, and at most within 29 days.

As a European company, we are subject to the General Data Protection Regulations (GDPR).

Changes and Revisions

We re-evaluate this policy on an ongoing basis and we reserve the right to make changes to this privacy policy as required. However, if there are any changes to the use of personal information that is different from that stated at the time of collection, we will notify you by posting a notice on this Website and seek your consent.

This privacy policy was last amended 18th July 2018.

Cookies and Trackers

We utilize cookies and trackers for several purposes outlined in this section. When you first accessed our website, you should have been shown a cookie notice asking you to accept our terms which included a consent button and a link to our privacy policy. If you think we have inadvertently gathered your data, please contact us immediately so we can remove it.

  • Managing Logins and Authentication: Cookies are an essential part of some of our processes. They are saved to your computer as part of session verification. We do not use these cookies for marketing or other information gathering but if you disable them you may find some of our websites features do not work.
  • Analytics: We use cookies and trackers to gather information on our how you use our website, which websites you came to our website from and other key marketing information. We use common tools such as google analytics for this, and you can read about their cookies specifically here.
  • Marketing: We may use cookies and trackers to retarget visitors on our website for advertising purposes. We may target you through services like Facebook, using Facebook pixel, or ad trackers for google ads. These are third party services and we do not actually hold personally identifiable information on you in these cases.
  • Instant Messaging Service: We use a third party instant messaging service, chatra. You should read their GDPR privacy policy here.

You can read more about cookies and trackers, your privacy, and how to block / delete cookies by visiting your web-browser software’s documentation, for example here is documentation for Mozilla Firefox.

By clicking accept on our cookie notice and subsequently using our website, you accept these cookies, but you can contact us at any time for assistance if you change your mind.

Opt-In Marketing

When you sign up for our services, we give you the option to opt-in to marketing communications so that, from time to time, we can send you information about products and services you might be interested in. If you have opted-in to additional marketing communication and you would like to opt-out, you may click unsubscribe in emails we send you or email us.

Information required for your services

We must gather personal information about you for billing and service delivery. This information is not used for marketing purposes and may include name, address, contact details, IP Address (for fraud prevention) and other information you choose to give us. We store this information for at least as long as you are our customer, and we may store this information for longer in line with whatever legal requirements arise, such as business record keeping. We do not want to keep your data longer than required, and so we will delete it as soon as possible.

If, after we provide services, you would like us to remove this data we will need to make an assessment on a case-by-case basis in line with legal requirements.

We may transmit your data to third parties in cases when:

  • – You buy a service from us, for example domain names require personal information to be transmitted to the domain registry.
  • – You buy another service through us, for example third party software.
  • – We respond to legal orders or subpoenas.
  • – We find that you are breaching our terms of service or contract in such a way as to affect our insurance obligations, or we need to report a crime.
  • – You have opened a support request with us and, in helping you resolve the issue, we need to tell a third party about you. For example, setting up a content delivery network (CDN), or dealing with a hosting problem.
Security

We have an SSL everywhere policy meaning all data entered our website, including personal and payment information, is protected by encryption. We use firewalls, access control, service separation, encryption and strong passwords to help keep security robust, amongst other measures.

Payments are normally processed by third parties: Stripe and PayPal. In practice what this means is that we do not hold your payment details at all because we used tokenised gateways. Your payment details are securely transmitted to third party providers who specialise in payments. We believe this is one of the best ways to protect your data.